Return procedure

You have the right to cancel your order within 14 days after receiving the products. After cancelling your order, you have to send your product back within 14 days. You will be credited for the total order amount, including shipping. You only have to pay the costs of sending the products back to us.

If you use your right of withdrawal, please return the product unused, with all accessories and in its original condition and packaging. Before returning goods, please contact us at info(at)basicwaterfilter.com

After we have received the goods in good order return, we will refund you the order amount.